Refund Policy

At Kanchan’s Fashion, we want you to shop with confidence and have a smooth experience with every purchase. If you are not completely satisfied with your order, we are here to assist you with the return or refund process, subject to the terms mentioned below.

Return Eligibility

Products may be eligible for return within 7 days of delivery, provided they are unused, unworn, unwashed, and returned in their original condition with all tags, packaging, and accessories intact.

The product should be free from any signs of damage, stains, perfume, alteration, or wear. Products that do not meet these conditions may not be accepted for return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request clear photographs or videos of the product and packaging to verify the issue.

After verification, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on product availability and the nature of the issue.

Non-Returnable Products

Certain products may not be eligible for return due to their nature. These may include products that have been altered, customised, personalised, used, washed, damaged after delivery, or purchased under a special sale or clearance offer.

Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the eligible refund amount will be processed through the original payment method or another suitable method, as applicable. The time taken for the amount to reflect in your account may vary depending on the payment provider or bank.

Return Shipping

In case of a damaged, defective, or incorrect product received from our side, the return shipping may be arranged or reimbursed as per our return policy.

For other eligible returns, shipping or return-related charges may be applicable.

Order Cancellation

Orders may be cancelled before dispatch, subject to the order status. Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

Important Note

Please check your order carefully at the time of delivery. We recommend keeping the original packaging until you are completely satisfied with the product.

Kanchan’s Fashion reserves the right to refuse a return or refund if the product does not meet the eligibility conditions mentioned in this policy.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team. We will be happy to assist you and make your shopping experience with Kanchan’s Fashion as smooth as possible.