Shipping & Return

At Kanchan’s Fashion, we are committed to delivering your favourite styles safely and on time. We carefully pack every order to ensure that your products reach you in perfect condition.

Shipping Policy

All orders are processed after confirmation of the order and payment. Orders are generally dispatched within 2–5 business days, depending on product availability and order details.

Once your order has been dispatched, you will receive the relevant shipping or tracking details so that you can follow the status of your delivery.

Delivery timelines may vary depending on your location, courier services, weather conditions, holidays, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at the time of checkout. Shipping charges may vary depending on the order value, delivery location, and ongoing offers.

Delivery

Please ensure that the shipping address and contact details provided while placing the order are accurate. Kanchan’s Fashion will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If your package appears damaged or tampered with at the time of delivery, we recommend informing the delivery partner and contacting us immediately.

Return Policy

We accept eligible returns within 7 days of delivery. The product must be unused, unworn, unwashed, and in its original condition with all tags, packaging, and accessories intact.

Products showing signs of use, alteration, stains, damage, washing, or wear may not be eligible for return.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photographs/videos of the product. After verification, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

Non-Returnable Items

Products that are customised, altered, personalised, used, washed, damaged after delivery, or purchased under specific sale/clearance conditions may not be eligible for return.

Refunds

Once the returned product is received and inspected, we will inform you about the status of your refund. Approved refunds will be processed through the original payment method or another applicable method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

Order Cancellation

Orders can be cancelled before dispatch, subject to the order status. Once an order has been dispatched, cancellation may not be possible and the applicable return procedure will need to be followed.

Contact Us

For any questions regarding shipping, returns, exchanges, or refunds, please contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience with Kanchan’s Fashion.